TERMS AND CONDITIONS
Thank you for considering Beloved Designs! We look forward to working with you.
All orders require a 50% materials deposit prior to starting unless otherwise indicated. Lead times are based on receipt of payment. The balance, including any shipping costs is due upon completion prior to shipping/delivery. Once production has begun, all deposits are NON REFUNDABLE.
Clients are welcome to reserve slabs/kiln space with a 25% NON REFUNDABLE deposit. Slabs must be paid in full and picked up within 2 weeks of completed kiln cycle, unless otherwise agreed upon.
All orders are custom and therefore non-refundable, unless damaged during shipping. Beloved Designs is not responsible for damages due to customer care or installation/moving of said items. Clients have 10 days upon the completion of their order to pay the remaining balance; if the order is not paid, the deposit will be forfeit and the item will be resold. Beloved Designs will not hold/store items due to non-payment. Items held with permission will be subject to a $20 a day storage fee for every day past the agreed upon date. Wood is a natural material, and as such, is subject to slight checking, cracking and movement. Beloved Designs only uses kiln dried materials, which minimizes the chances of this occurring, however it is not considered a defect in craftsmanship and Beloved Designs cannot be held responsible for these naturally occurring events.
Beloved Designs offers free local delivery and set up (Macon, Jackson, Haywood NC Counties). When an order is placed, a shipping estimate will be provided, however this is subject to change based upon current rates. Upon completion, an actual shipping rate will be provided. Delivery/set up outside of this radius is available for an extra fee. Smaller items may be shipped via USPS, the current rates will be available at checkout.